Frequently Asked Questions
How does an Online Printing System help print businesses?
Online printing offers speed and cost advantage over traditional signs ordered through a sales agent. You can order your sign anytime, even during midnight, and anywhere as long as you can access our website. For simple designs, you can even order through your smartphone.
What is an Online Printing System?
An online printing system is a web-based platform where users can order printed materials. Users can upload their designs or customize a template (depending on the nature of the website) then select printing options, and place orders for printing and delivery. These systems simplify the printing process for individuals and businesses.
Can I add special instructions/notes to my order?
Yes. You can provide any special instructions/additional details on the checkout page. You can also add any comments after the order by going to “My Account” and selecting “View” on a specific Order, and finally clicking on the “Comment” tab at the top for the comment section.
How many products does your site offer?
We offer hundreds of products. If you cannot find the size or dimension you need, please let us know or place a custom order through the “Custom Order” section of our website or our sales agents by calling the number displayed on our website header.
What is your average turnaround time?
Our average turnaround time is 3 business days. Although some products take 1-3 business days to be ready and others 3-5 business days. The turnaround time shown is based on the product, quantity, finishing options, and many other factors. Please, keep in mind that the turnaround time given on the website is an estimation.
What is paper stock and card stock?
The type of paper used for different purposes is expressed in weight. In the countries following the European system, it is grams per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).
The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier is considered card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.
Explain the difference between glossy and matte paper stock?
Coated papers are available in two finishes – glossy (shiny) and matte (not reflective). Coated glossy papers provide bright colours, and are best used for promotional, and attention-grabbing products. Matte papers are more subtle, and not flashy. They are best used for professional/legal/low-profile printing.
What is the best resolution for the design file?
For print materials, a resolution of 300 dpi (dots per inch) is typically recommended to ensure high-quality printing. Anything less and the images will start to become blurry.
What colour formats are supported by your website?
Our system supports CMYK for producing digital prints. For anything other than photos please make sure they are in CMYK colour mode.
Are the prices listed on the site final? How do I know the total cost?
All prices shown on the website are the final price for the materials and the printing. Our advanced website can take in all the print options and calculate the exact cost for you. Of course, taxes and shipping costs are not included in our instant pricing section. The total will be available to you on the checkout page.
Do you offer discounts for bulk orders?
The more products you purchase, the lower each unit cost will be. This is true for almost every product. If you want to order a higher quantity than what we offer on the website, please contact us for a custom quote.
Do you have a minimum order amount?
We do not have a price order minimum. However, each product will show the minimum quantity required. In most cases, such as large format signs, it may be one or two products. In other cases, such as business cards, the minimum order could be 250 pieces.
What forms of payment do you accept?
We accept VISA, MasterCard, American Express and PayPal.
